eXtra4 Labelling eXtra4 Labelling
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eXtra4 Labelling eXtra4 Labelling
  • Labels
    • Jewellery Labels

    Schmucketiketten von extra4

    • Labels for Eyeglasses

    Brillenetiketten von extra4

    • Adhesive Labels

    Haftetiketten von extra4

    • Labels for Watches

    Uhrenetiketten von extra4

    • Security Labels

    Sicherheitsetiketten von extra4

  • Hardware
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    hw printer megamenu

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    hw barcode scanner megamenu

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    • Label Printing Win

    sw etiketten druck

    • Etiketten-Druck Mac

    sw etiketten druck mac

    • Etiketten-Druck Web

    sw etiketten druck web

    • Gemstone Software

    sw steinverwaltung

    • Label Designer

    sw etiketten gestaltung

  • Accessories
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    farbbaender

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    reinig pflege

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    befestigungstechnik

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    schreibgeraete

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    preisauszeichnung

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    drucker zubehoer

  • Support
    • Support-Tool Teamviewer

    su teamviewer

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    su fastviewer

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    support ticket system

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    support bonus system

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Support for software und hardware

Support for label printing problems
 

Label printing for jewellery, watches and precious stones is not a standard IT application. Therefore eXtra4 offers well-founded support for label printing systems. We build on more than three decades of labelling experience and know how to make complex technology easy to understand.
 

Explanation competence in many languages

If software or hardware malfunctions occur, our technical team is at your side worldwide. Our employees at eXtra4 support you in German and English. By prior arrangement, communication is also possible in French, Spanish and Russian.
 
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The direct line to fast help

At eXtra4 we generally provide support by telephone and online (remote). In special cases we help our users on request also personally on site. You can reach us via:
 
Phone: +49 7231 9479-0
 
E-Mail:



Support on your own computer

For online support, we use standard eXtra4 software based on Internet telephony. It allows us to access the user's computer directly from anywhere in the world. The user can follow the events on his own screen and interrupt the connection at any time. We work with the following proven support tools:

A double click on a logo opens the corresponding software for download on your computer.
  
teamviewer 200
fastviewer 200
 

How to reach eXtra4 support

Should you require support with hardware and software for label printing, we will be happy to help you. You can reach the eXtra4 support team during our office hours:

Mo to Thu:  8.00-12.00 and 13.00 - 16.00 

Friday: 8.00-12.00


Technical expertise concentrated in separate subsidiary

Our support know-how at eXtra4 is based on more than three decades of experience with label printing systems. Since 2016, we have outsourced this wealth of experience to eXtra4 Software+Service GmbH, a legally independent company that bundles the sectors of software for labelling and identification including associated services such as support and hardware support.
  
 logo eXtra4 sofware + service gmbH
 

  cta anruf 50           cta angebot 50
 
 
          
 

Compensation of support services

Already years ago, eXtra4 has developed an efficient support system for fast processing of help services. It enables everyone - even users who are not yet customers of eXtra4 - to fall back on the competence of our qualified support team.

Learn more about the
Support-Ticket-System >>

Support services can be purchased like a common product. You buy a support ticket, get a time account and get instant help on your own computer.
 

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Learn more about the
Support-Bonus-System >>

Anyone who purchases software and hardware from the eXtra4 range automatically participates in the Support Bonus System and can immediately access help within the scope of the support units included in the product price.
 

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  • Support
    • Tool Teamviewer
    • Tool Fastviewer
    • Support-Ticket-System
    • Support-Bonus-System

Labels

Jewellery Labels
Labels with Loop

Labels with Thread
Labels for Rings
Labels for Chains
Labels for Pearls
Labels for Earrings
Labels for Needles
Labels for Pads
Label Combinations
Card Labels
Jewellery Certificate
Labels for writing utensils
Tags
slimLine Labels
Digitally printed Labels
Guard Labels
Dumbell Labels

 

 

Labels for Watches
Leather Watchstraps
Metal Watchstraps
Labels for Eyeglasses
Passes for Eyeglasses
Security Labels
Adhesive Labels
Rectangular Labels
Address Labels
Dispatch Labels
Stickers
Decorative Labels
Type Plates
Decals
Quality Stickers
Self-adhesive Labels
Barcode Labels


 

Hardware

Label Printers
Barcode Printers
Thermal Transfer Printers
InkJet Printers
slimLine Printers
Desktop Printers
Midrange Printers
Industral Printers
Barcode-Scanners
1D Scanners
2D Scanners

 

Software

Labelling Software
Label Printing Software
eXtra4<winIII> Software
Print-Tools
eXtra4<monitor>
eXtra4<dropIT>
Cross-Platform
eXtra4<web1> Software
Gemstone Software

eXtra4<gemID>-Software
Label Designer Software

Support

Software-Support
Hardware-Support
Support Ticket System
Support Bonus System

 

Accessories

Carbon Ribbons (Ink)
Cleaning Products
Label Remover
Writing Utensils
Permanentmarker
Indian Ink Pen
Fastening Technology
Pins
Threads pre-knotted
Security Threads
Eyelets and Rivets
Eyelet Pliers
Eyeletting Machine
Pricing
Label Stands
Label Holders
Printer Accessories
Reel core adapters
 

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© 2023 Ferdinand Eisele GmbH • Carl-Benz-Str. 17 • D-75217 Birkenfeld (Pforzheim) • Tel. +49 7231 9479-0