Support-Bonus-System from eXtra4

Advantages of turnover with eXtra4

Customer loyalty rewards eXtra4 with cost advantages for support. The Support-Bonus-System guarantees all participants the remuneration of sales of hardware and inhouse software from the range of eXtra4 Labelling Systems with support units. They are already included in the product price as bonus points.
So as soon as you buy label printers, barcode scanners as well as software licenses from us you will receive bonus support units. If required, you can redeem these free of charge as support times.
 

 

Acquisition of Support-Bonus-Points

We grant a fixed contingent of support units as bonus points for all hardware and software sales made with eXtra4 Labelling Systems.
 
Bonus points are credited immediately after the purchase. For this purpose, we automatically create a Support Ticket Account for the customer when the eXtra4 hardware or software is purchased for the first time.
 
As confirmation, you will receive your ticket number from us. This means that you will be personally served in the event of a support case and can monitor your support credit.

The Support Bonus Guidelines

Support conditions for eXtra4

Support at eXtra4 means a consulting service for the elimination of hardware and software faults in labelling systems. The support service is generally provided verbally and remotely or can also be arranged personally on site.
As a participant of the Support-Bonus-System you can send us support requests by phone and e-mail or personally in our company. You can reach us via:
 

The eXtra4 support times:

We will help you as quickly as possible in case of problems with label printing. During our office hours, a support expert is available to help you solve your problem.
Our eXtra4-Team will be at your disposal on the following days:

Mo to Thu:  8.00-12.00 und 13.00 - 16.00
Friday: 8.00-12.00

The value of Support-Bonus-Points

Support times at eXtra4 are billed in units of 1/10th of an hour (6 minutes) for the price of € 8,75. With a Support-Bonus-Point you purchase 6 free minutes of support, which you can use at any time. Support due to bugs in software and hardware purchased on our premises is free of charge.
 

Settlement of support bonuses

eXtra4 charges for support effort after the completion of the process, i.e. after the fault has been rectified. The time spent on support will first be deducted from the ticket credit. If ticket credit is not sufficient to cover the support effort, the effort not covered by bonus units will be charged.
 

 
 

Support credit always in view

As the owner of an eXtra4 support account, you can check the status of the support account and the corresponding bookings with any current software from our company. All you need is Internet access.
Clients without access to eXtra4 software are welcome to request our Printer Support Tool, which also provides this function..

Our support and sales staff will be happy to answer any further questions you may have about your support ticket account.

 

Convenient additional purchase of support points

As a participant in the support bonus system, security-conscious label printing users also have the opportunity to purchase additional support units. In addition to the credit of bonus points, support services can be purchased as a bundle of 10 support units like a conventional product. This also applies to users who are not support bonus participants and are not yet part of the eXtra4 customer base. This ensures that even complex support cases can be handled quickly and easily.
 
Learn more about the Support-Ticket-System >>

The Support-Ticket-System of eXtra4

Help for all label printing users

With eXtra4 support, you benefit from many years of practical experience with label printing systems.
 
Whether you are already a client of eXtra4 and have purchased your printing system from us is irrelevant. Every user has access to our expert knowledge for his individual issues with software and hardware for label printing.

 
 

Buy your ticket now and participate!

Buy a support ticket from eXtra4 now and get advice and action from our label printing experts for your specific problem as soon as possible.
Click on the logo to go to the order form. We will immediately send you an eXtra4 Support Ticket with your personal ticket number under which we will set up your account for crediting and billing support units for you.
  

The eXtra4 support services

Individual solution for label printing problems

Support at eXtra4 means a consulting service for the elimination of hardware and software faults in labelling systems. The support service is generally provided verbally and remotely, and can also be provided personally on the spot.
As a participant of the Support-Ticket-System you can send us support requests by phone and e-mail or in person in our company. You can reach us via:
 

The eXtra4 support times:

We will help you as quickly as possible in the case of label printing problems. During our office hours, a support staff is available to solve your problem. Our eXtra4-Team will be at your disposal on the following days:

Mo to Thu:  8.00-12.00 und 13.00 - 16.00
Friday: 8.00-12.00

Costs and terms for support services

Support effort under control

Support times at eXtra4 are billed in units of 1/10th of an hour (6 minutes) each. A Support-Ticket includes 10 support units of 6 minutes each. With a support ticket you can purchase one hour of support for € 87, 50.
Support, which arises due to errors in software and hardware purchased from us, is free of charge.
 

Billing of support services

The cost of support will be invoiced after completion of the process, i. e. after the rectification of the fault that has occurred.
 
The accrued time units of the support will first be offset against the credit on the support account. If the support credit is not sufficient to cover the support costs, the non-secured expenses will be charged via invoice.
 

Account control - your support assets
always in view

As the owner of an eXtra4 Support-Ticket, you can check the status of your support account and the corresponding bookings with any current software from our company. You only need Internet access, but no Internet browser (such as Firefox or Chrome).
Clients without access to eXtra4 software are welcome to request our Printer Support Tool, which also provides this function.

Our support and sales staff will be happy to answer any further questions you may have about our support ticket system

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Collect support credits through eXtra4 products
 

Label printing users automatically participate in the Support-Bonus-System with the purchase of eXtra4 hardware and software.
 
Your personal points account is created at the time of your first purchase in order to book the Support Bonus Points included in the price. In this way, support is already provided from installation and set-up, respectively help is ensured in case of emergency.
 
Learn more about the Support-Bonus-System >>