Our finest aim in our policy is to support and supply our customers having labelling jobs in such a way that our products ensure a smooth marking of goods and a functioning of the organisation on the spot. This is why our service does not start only with the purchase of one of our products and it does not end with it. We see our commitment as a specialist for identification technology well before and well after our customers' decision. Therefore we complete our product range with the following service offer:
Consulting
The integration of computer labels into electronic merchandise management systems depends on many more factors. This is why there are so many questions as to the calculation of the number of data to be printed, the requirements to form and function as well as to the material to be used.
The choice of the adequate printing systems as well as the integration of label printing into the computer system in terms of programme and technology to be used are challenges that we have constantly been solving together with our customers for more than 15 years. As a consequence, we dispose of a considerable experience, combined with the continuous search for innovations in the field of computer technology, which constitutes the basis of our competence.
Moreover, we are also using these identification technologies in our own production process so that we are able to demonstrate their potential to prospective customers on the spot.
Support
In case of software or hardware malfunctions our technical support is there to help you. With any of our software or hardware you have a 60 days' free installation support. For almost all our hardware we hold service devices at your disposal so that there will be no capacious production breakdown in your company in case of hardware malfunctions.
We are at your side with our ONLINE support directly at your own PC. Connected to you in real time via phone and internet we are in a position to have a look at your screen and can therefore assist you right there, of course only with your prior permission.
Printing service
Our printing service offers the marking of computer labels with complex data or big serial numbers. Moreover, printed labels can additionally be coated with a laminate if rough environmental conditions require a special protection of the printing.
Logistics
Fast and secure to the customer's destination for us means the choice of reliable carriers with traceable itineraries as well as a professional packaging of the goods. In addition we offer the possibility of call orders for important order volumes, so that we are able to reduce even more our already short delivery periods.
